How do we do it? It’s right here.
Our strength training has paid off:
2021
Seit April 2021 haben wir in Zusammenarbeit mit Mietern und auf Nachfrage der Centerbesucher den Aufbau von Corona-Teststationen an vielen MEC-Standorten unterstützt. Weil wir die Bekämpfung des Coronavirus als große Gemeinschaftsaufgabe ansehen. 34 Teststationen sind dadurch entstanden.
Ab Juni 2021 haben wir zusätzlich in Kooperation mit unseren Partnern Impfstationen etabliert. An 24 Standorten konnten unsere Besucher schon ihre Ärmel hochkrempeln (Stand: Mai 2022). Unsere Teams arbeiten weiter daran, noch mehr Termine und Impfstationen auf die Beine zu stellen.
Find out more here:
VaccinationCampaign #GetVaccinatedHere #HierWirdGeimpft
2019
Seit Oktober 2019 bietet die MEC die Dienstleistung Property Management an – weil unsere Kunden es nachgefragt haben. Die Property Manager betreuen im Zusammenspiel mit einem Technical Manager von der Zentrale aus kleinere Handelsimmobilien, die kein eigenes Centermanagement vor Ort benötigen. Der Property Manager ist ein Allrounder. Als alleiniger Ansprechpartner für alle den Standort betreffenden Themen reduziert er Schnittstellen sowie Aufwand. Und die Investoren freuen sich über die effiziente Mandatsbetreuung aus einer Hand.
2018
Following demand from our investors, MEC now provides optimum service in terms of adherence to deadlines and budget compliance of construction projects, general planning services and building control through its Technical Property Management department. The Technical Property Management department provides successful support for
Technically complex construction projects
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Renovation measures for subsequent lettings
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Comprehensive modernisation of technical equipment
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Centre expansions
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Interior and exterior refurbishments
To complement the project-based services offered by the Technical Property Management and Technical Management departments, MEC also provides central support through its Tender, Award and Billing (AVA) department for the administrative handling of technical work.
Following the reorganisation of our technical departments, we assigned the Technical Management department to the Centre & Property Management Teams in 2018. Technical Management supports the Centre Managers / Property Managers on all technical issues and allows us to professionally handle even smaller construction projects.
2015
We gave our Energy Audit the green light in 2015. Potential energy savings in shopping centres and retail properties have been more easily identified and used – and so even more precisely met client requirements – with the EASYproduct, or Energy Audit System for short, which was specially developed for MEC sites.
2012
It won’t get easier, we’ll get stronger.
Dialogue with each other
We are in constant dialogue, exchanging ideas and sharing knowledge. To this end, we have developed internal communication tools for the MEC team: the daily MEC Meeting Place – which informs our entire team about the latest issues and developments in the company on a daily basis. Our MEC Focus – focuses specifically on key individual issues that help us to deliver the best performance for retail real estate. The MEC Team Meeting – where we train all colleagues to face major challenges.
Tools
We use a plethora of tools. It means that each and every one of us knows exactly how best to meet our clients’ needs. What edge do we have over our competitors? In short: how do we improve our performance.
Personas
As a service provider, we always like to listen to our clients and quickly identify their needs. In an attempt to better understand our different clients and partners, we have developed target group representatives for each of our sites – our Client Personas. We have also developed examples of two Asset Managers and two Expansion Managers.
These Persornas
- are personalised profiles of possible clients in our sector
- include demographic details, insights into their family situations, examples of their use of media, and much more
- are complemented by a wealth of information, such as personal motivation, consumer attitudes or expectations regarding (advertising) communication
Kommunikation ergänzt - gain a face through images
All these aspects make them as three-dimensional as humans, and enable us to imagine them in detail..
In the end, only one thing counts: knowing every client individually and developing and realising the appropriate solutions for them. With the very best MEC quality.
Dialogue with clients
Regular contact and dialogue with clients promotes good client retention and satisfaction and, in turn, success in the market. But it’s about more than that: if it fits with a specific task, then we show our clients that we have a custom-made solution for them.
Actively enquiring about client satisfaction and any requests not yet dealt with enables us to identify trends and developments at an early stage and respond to them with agility.
We actively share client experiences with our team colleagues to keep everyone up to date.
Image brochure
In our Image brochure provides information on our client and market focus, which we regularly browse through.
Corporate presentation
The MEC corporate presentation is also a good way of keeping up-to-date with our colleagues’ work and projects. Regular meetings also help to keep us up to the minute.
